FREQUENTLY ASKED QUESTIONS

QUESTIONS BEFORE THE DROP

Find answers to common questions about 8TEE Studio products, sizing, orders, shipping, returns, and limited releases.

For additional assistance, contact us at support@8tee.net.

PRODUCTS AND RELEASES

WHEN WILL DROP 01 BE RELEASED?

The official release date for Drop 01 will be announced through our website and email list.

Join the 8TEE list to receive early-access information, release dates, product previews, and limited-drop updates.

Because release schedules may change during product development or production, only dates officially published by 8TEE Studio should be considered confirmed.

WHAT PRODUCTS WILL BE INCLUDED IN DROP 01?

Drop 01 will focus on premium oversized T-shirts featuring original 8TEE Studio graphics.

Final colors, designs, sizes, materials, and product details will be shown on the individual product pages before release.

ARE 8TEE PRODUCTS LIMITED EDITION?

Many 8TEE Studio products are released in limited quantities.

Once a product or size sells out, a restock is not guaranteed. Some designs may never be produced again after the original release.

Joining our email list is the best way to receive early notification before a drop becomes publicly available.

WILL SOLD-OUT PRODUCTS BE RESTOCKED?

Restocks are not guaranteed.

Depending on demand, production availability, and the direction of future collections, selected products may return. However, some releases are intended to remain limited to their original production run.

Any confirmed restock will be announced through our official website or email list.

DOES ADDING AN ITEM TO MY CART RESERVE IT?

No. Adding a product to your cart does not reserve inventory.

An item is secured only after checkout has been completed and payment has been successfully accepted.

During limited releases, products may sell out while they are still in a customer’s cart.

ARE YOUR DESIGNS ORIGINAL?

8TEE Studio focuses on original graphics developed for the brand and inspired by urban movement, technical systems, architecture, transit maps, and life after dark.

Purchasing a product does not transfer ownership or usage rights for the artwork, branding, photographs, or other intellectual property.

FIT AND SIZING

ARE 8TEE T-SHIRTS UNISEX?

Our T-shirts are designed with a unisex fit unless otherwise stated on the product page.

The same garment can fit differently depending on body shape, height, personal preference, and styling.

Always review the product-specific size chart before ordering.

WHAT FIT DO THE T-SHIRTS HAVE?

Most 8TEE T-shirts are designed with a relaxed oversized fit.

This may include:

A wider body
Dropped shoulders
Longer or roomier sleeves
A relaxed silhouette
A structured drape

Fit details may vary between products, so please review the description and measurements provided on each product page.

SHOULD I ORDER MY NORMAL SIZE?

Choose your usual size for the intended oversized fit.

For a more fitted appearance, you may consider sizing down. For a looser or more exaggerated oversized look, you may consider sizing up.

This is general guidance only. The best method is to compare the garment measurements with a similar T-shirt you already own.

HOW DO I CHOOSE THE CORRECT SIZE?

To choose your size:

Place a similar T-shirt flat on a smooth surface.
Measure the chest width from armpit to armpit.
Measure the body length from the highest shoulder point to the hem.
Compare those measurements with our product size chart.

Do not rely only on the size label, as sizing may vary between brands and garment styles.

ARE PRODUCT MEASUREMENTS EXACT?

Garment measurements are approximate.

Because products are cut and sewn during manufacturing, individual garments may vary by approximately 1–2 cm.

A small measurement variation within the stated tolerance is not normally considered a manufacturing defect.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?

Size exchanges may be available depending on product eligibility and remaining inventory.

Because many products are released in limited quantities, we cannot guarantee that another size will still be available.

Please review our Refund & Return Policy and contact support@8tee.net before returning an item.

Do not send a return without receiving instructions from us.

MATERIALS AND PRINTING

WHAT MATERIALS DO YOU USE?

Product materials will be listed on each product page.

8TEE Studio focuses on comfortable, durable fabrics suitable for oversized streetwear, including heavyweight cotton where stated.

Fabric composition, weight, texture, and construction may differ between collections or products.

WHAT DOES “HEAVYWEIGHT” MEAN?

“Heavyweight” refers to a fabric with a more substantial weight and structure than a typical lightweight T-shirt.

A heavyweight T-shirt may:

Feel thicker
Hold its shape more firmly
Create a more structured silhouette
Have a substantial drape
Feel more durable during everyday wear

The exact fabric weight will be provided on the product page when available.

HOW ARE THE GRAPHICS PRINTED?

The printing method may vary depending on the design, fabric, and production requirements.

The specific method may include direct-to-garment printing, screen printing, DTF printing, or another suitable garment-printing process.

Where important, the production method will be stated on the relevant product page.

WILL THE PRINT FEEL COMPLETELY SMOOTH?

The texture of a printed graphic depends on the printing method, ink coverage, artwork size, and fabric.

Some prints may feel smooth and integrated into the fabric, while others may have a slightly raised or textured finish.

This is a normal characteristic of garment printing and does not necessarily indicate a defect.

CAN PRODUCT COLORS LOOK DIFFERENT IN PERSON?

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on:

Screen brightness
Monitor or phone settings
Lighting conditions
Photography
Fabric texture
Production variation

Small color differences between the website image and the physical product are possible.

GARMENT CARE

HOW SHOULD I WASH MY 8TEE T-SHIRT?

Unless the garment label states otherwise, we recommend:

Wash inside out
Machine wash cold at or below 30°C
Wash with similar colors
Use mild detergent
Do not use bleach
Avoid fabric softener
Air dry whenever possible
Tumble dry on low heat only
Do not iron directly over the graphic

Always follow the care label attached to the product.

CAN I PUT THE T-SHIRT IN A DRYER?

Air drying is recommended.

When machine drying is necessary, use a low-temperature setting and remove the garment promptly.

High heat may cause shrinkage, fading, fabric distortion, or damage to printed graphics.

CAN I IRON THE PRINTED GRAPHIC?

Do not iron directly over printed graphics.

Turn the garment inside out and use a low-temperature setting. You may also place a clean cotton cloth between the iron and the fabric.

Direct heat may crack, melt, distort, or otherwise damage the print.

WILL THE T-SHIRT SHRINK?

Natural cotton products may experience slight shrinkage, particularly when exposed to hot water or high-temperature drying.

To minimize shrinkage:

Wash in cold water
Avoid hot wash cycles
Air dry whenever possible
Avoid high-temperature tumble drying

Review our full Care Guide for more information.

ORDERS AND PAYMENT

HOW DO I KNOW MY ORDER WAS SUCCESSFUL?

After completing checkout, you should receive an order-confirmation email at the address provided during purchase.

Please check your spam or junk folder if you do not see it.

If you have not received confirmation but believe payment was completed, contact support@8tee.net before placing a second order.

CAN I CHANGE MY ORDER AFTER PLACING IT?

We may be able to update:

Shipping address
Product
Size
Quantity

However, changes are not guaranteed once the order has entered processing, production, or fulfillment.

CAN I CANCEL MY ORDER?

Order-cancellation requests should be submitted as soon as possible.

We cannot guarantee cancellation after processing, production, or fulfillment has started.

Once an order has shipped, it cannot normally be cancelled and must be handled according to our Refund & Return Policy after delivery.

CAN I COMBINE OR MODIFY TWO SEPARATE ORDERS?

We cannot guarantee that separately placed orders can be combined.

Each order may enter processing independently and may receive a separate shipment and tracking number.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods will be displayed during checkout.

Depending on your country and device, these may include:

Major credit or debit cards
Digital wallets
Shopify-supported payment options
Other regional payment methods

Do not send payment information by email.

WHAT CURRENCY WILL I BE CHARGED IN?

The currency shown during checkout is the currency used for your order.

Your bank or payment provider may apply currency-conversion charges or international transaction fees. These charges are controlled by your financial institution, not by 8TEE Studio.

WHY WAS MY PAYMENT DECLINED?

A payment may be declined because of:

Incorrect card details
Insufficient funds
Billing-address mismatch
Bank security restrictions
International payment restrictions
Failed authentication
Fraud-prevention checks

Please verify your information or contact your bank or payment provider.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Unless otherwise stated, only one discount code may be applied to each order.

Discount codes cannot normally be added after checkout has been completed.

Additional restrictions may apply to selected products, releases, or promotions.

PROCESSING AND SHIPPING

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are generally processed within the timeframe stated in our Shipping Policy or on the relevant product page.

Processing time is the time needed to verify, prepare, quality-check, package, and transfer the order to the carrier.

It does not include the carrier’s delivery time.

Processing may take longer during limited drops, promotions, holidays, pre-orders, or periods of high order volume.

HOW LONG WILL DELIVERY TAKE?

Delivery time depends on the destination, shipping method, fulfillment location, carrier, and customs processing.

Estimated delivery information will be displayed at checkout when available and is also explained in our Shipping Policy.

Delivery estimates begin after the order has been dispatched.

DO YOU SHIP INTERNATIONALLY?

We ship to the countries and regions available during checkout.

If your destination does not appear as an available option, we are currently unable to ship there.

International availability may change because of carrier service, customs restrictions, or fulfillment limitations.

HOW MUCH DOES SHIPPING COST?

Shipping charges are calculated and displayed during checkout before payment.

Rates may depend on:

Delivery destination
Package weight
Order value
Shipping method
Carrier pricing
Available promotions

No shipping charge will be added after checkout unless you request a service change or reshipment.

WILL I RECEIVE A TRACKING NUMBER?

When tracking is available, you will receive a shipping-confirmation email containing a tracking number or tracking link after dispatch.

Tracking information may take 24–72 hours to update after the parcel is handed to the carrier.

WHY HAS MY TRACKING NOT UPDATED?

Tracking updates may be delayed while:

The label has been created but the parcel has not yet been scanned.
The parcel is moving between carrier facilities.
The shipment is awaiting customs processing.
The carrier is experiencing an operational delay.
The service provides limited tracking.

Allow up to 72 hours after receiving the shipping confirmation before contacting us.

WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly collected during checkout, these charges are normally the customer’s responsibility.

8TEE Studio cannot predict or control customs charges.

CAN YOU SHIP TO A PO BOX?

PO Box availability depends on the destination and shipping carrier.

Enter your full address during checkout. If the selected service cannot deliver to that address, checkout may not be available or we may contact you for an alternative address.

DELIVERY ISSUES

WHAT SHOULD I DO IF MY PACKAGE IS DELAYED?

First, review the tracking information and allow for the estimated delivery period.

Carrier or customs delays may occur because of:

Weather
Holidays
Customs clearance
Transportation disruptions
High parcel volume
Local delivery conditions

If tracking has not updated for an extended period, contact support@8tee.net with your order number and tracking number.

WHAT SHOULD I DO IF TRACKING SAYS DELIVERED BUT I CANNOT FIND THE PACKAGE?

Please:

Confirm the shipping address on your order.
Check around the delivery location.
Ask household members or neighbors.
Check with reception or building management.
Contact the shipping carrier.

If the parcel still cannot be located, contact us with your order number.

We will provide reasonable assistance, but a refund or replacement is not automatically guaranteed solely because tracking shows delivery.

WHAT HAPPENS IF I PROVIDED THE WRONG ADDRESS?

Customers are responsible for entering a complete and accurate address during checkout.

We cannot guarantee an address change after the order has entered fulfillment or has been shipped.

If the parcel is returned because of an incorrect or incomplete address, additional reshipping fees may apply.

WHAT HAPPENS IF MY PACKAGE IS RETURNED TO SENDER?

A parcel may be returned because of:

An incorrect address
An incomplete address
Failed delivery attempts
Failure to collect the parcel
Refusal of delivery
Unpaid customs charges

We will contact you after the parcel has been returned and reviewed.

Original shipping, return shipping, customs charges, handling fees, or reshipping costs may be deducted or charged where permitted.

WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED?

Contact support@8tee.net within the reporting period stated in our policies.

Include:

Your order number
Clear photographs of the product
Photographs of the external packaging
A photograph of the shipping label
A description of the damage

Do not discard the product or packaging until your request has been reviewed.

WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?

Order number
Photographs of everything received
Photograph of the shipping label
Description of the item you ordered
Description of the item received

After review, we will provide an appropriate resolution.

RETURNS AND REFUNDS

WHAT IS YOUR RETURN PERIOD?

Eligible return requests must be submitted within 14 days of delivery.

The product must satisfy the conditions described in our Refund & Return Policy.

Submitting a request does not automatically mean the return has been approved.

WHAT CONDITION MUST A RETURNED ITEM BE IN?

Unless the item arrived damaged or defective, it must generally be:

Unworn
Unwashed
Unused
Free from stains, odors, hair, or damage
In its original condition
Returned with original tags and packaging where applicable

Items that show signs of wear or improper handling may be refused.

ARE ORIGINAL SHIPPING COSTS REFUNDABLE?

Original shipping charges are generally non-refundable unless:

We sent an incorrect item.
The product arrived damaged or defective.
Applicable law requires otherwise.

Review the Refund & Return Policy for complete conditions.

WHO PAYS FOR RETURN SHIPPING?

For a change of mind, incorrect size selection, or customer ordering error, the customer may be responsible for return-shipping costs.

If we confirm that the item is damaged, defective, or incorrect, we will provide the appropriate instructions and resolution.

HOW LONG DOES A REFUND TAKE?

After a return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

Your bank or payment provider may require additional time to post the funds to your account.

CAN I RETURN A SALE OR FINAL-SALE ITEM?

Products marked Final Sale may not be eligible for return or exchange, except where the product is faulty or where applicable law provides otherwise.

Any product-specific restrictions will be stated before purchase.

CAN I RETURN A PRE-ORDER OR MADE-TO-ORDER ITEM?

Return and cancellation conditions for pre-order or made-to-order products may differ from standard products.

Review the relevant product page and Refund & Return Policy before purchasing.

Mandatory consumer rights remain unaffected.

ACCOUNTS AND COMMUNICATIONS

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Account requirements depend on the checkout options available on our website.

Where guest checkout is available, you may place an order without creating a customer account.

You must still provide accurate contact, delivery, and payment information.

HOW DO I JOIN THE 8TEE EMAIL LIST?

Enter your email address in the newsletter or waitlist form on our website.

Subscribers may receive:

Release dates
Early-access information
Product previews
Limited-drop updates
Selected promotional messages

You can unsubscribe at any time using the link included in our marketing emails.

I SUBSCRIBED BUT DID NOT RECEIVE AN EMAIL. WHAT SHOULD I DO?