Refund & Return Policy
REFUND & RETURN POLICY
Last updated: August 1, 2026
Thank you for shopping with 8TEE Studio. We want you to be satisfied with your purchase. Please review the following policy before submitting a return, exchange, or refund request.
RETURN WINDOW
We accept eligible return requests within 15 days of delivery.
To qualify for a return, your item must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, pet hair, makeup, or other signs of wear
- In its original condition
- Returned with any original tags and packaging included
Items that do not meet these conditions may be refused or returned to the customer.
HOW TO REQUEST A RETURN
Before sending an item back, please contact us at:
Include the following information:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Clear photographs if the product is damaged, defective, or incorrect
Please do not send your return without contacting us first. Unauthorized returns may not be accepted.
Once your request is approved, we will provide return instructions and the appropriate return address.
RETURN SHIPPING COSTS
For returns caused by a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. 8TEE Studio is not responsible for return parcels that are lost, delayed, or damaged in transit.
Do not return products to the address shown on the original shipping label unless we specifically instruct you to do so.
SIZE EXCHANGES
We may offer size exchanges when replacement inventory is available.
Because 8TEE products may be released in limited quantities, we cannot guarantee that another size will remain available.
When a requested replacement is unavailable, you may choose an eligible refund or store credit, subject to this policy.
Customers are responsible for return shipping for size exchanges unless the wrong size was sent by us.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
Contact us within 7 days of delivery if your item is:
- Damaged
- Defective
- Misprinted
- Incorrect
- Missing from the package
Send your order number and clear photographs showing the issue, including photographs of the packaging when relevant.
After reviewing the request, we may offer:
- A replacement
- A partial refund
- A full refund
- Store credit
The appropriate resolution will depend on the circumstances and available inventory.
Do not dispose of the item or packaging until we have completed our review.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Gift cards
- Final-sale items
- Clearance items marked as non-returnable
- Customized or personalized products
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or packaging
- Items showing stains, odors, makeup, deodorant, pet hair, or other signs of use
Any non-returnable status will be shown on the relevant product page before purchase.
LIMITED-RELEASE PRODUCTS
Some 8TEE products are produced as limited drops.
Submitting a return or exchange request does not reserve replacement stock. Once a product or size sells out, an exchange may no longer be available.
Limited-release status does not affect your rights regarding damaged, defective, or incorrect products.
REFUND REVIEW
Once we receive your return, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
The actual bank-processing period is outside our control.
Shopify allows merchants to issue full or partial refunds after reviewing a return.
PARTIAL REFUNDS
In some circumstances, only a partial refund may be approved, including when:
- The returned item shows signs of use
- Original packaging or tags are missing
- The item has been damaged after delivery
- The return is incomplete
- The item has lost value due to improper handling
We will explain any deduction before processing the refund.
REFUNDS TO THE ORIGINAL PAYMENT METHOD
Refunds are normally issued only to the original payment method used for the order.
Refunds processed through Shopify are issued in the currency the customer originally used to pay.
We cannot redirect a refund to a different card, bank account, or payment method.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel or change your order.
We cannot guarantee cancellation after an order has entered processing, production, or fulfillment.
If the order has already shipped, you may need to follow the standard return process after delivery.
REFUSED OR UNDELIVERABLE PACKAGES
If an order is returned because of:
- An incomplete or incorrect address
- Failure to collect the package
- Refusal of delivery
- Unpaid customs charges
- Repeated unsuccessful delivery attempts
we may deduct the original shipping cost, return shipping cost, customs charges, and other carrier fees from the refund where legally permitted.
Please verify your delivery address before completing checkout.
LOST OR STOLEN PACKAGES
If tracking shows that an order was delivered but you cannot locate it, please:
- Check with household members, neighbors, reception staff, or building management.
- Check all areas around the delivery address.
- Contact the shipping carrier.
- Contact us at support@8tee.net
We will assist where reasonably possible, but we cannot automatically guarantee a refund for packages marked as delivered.
CHARGEBACKS
Please contact us before opening a chargeback or payment dispute. We will make a reasonable effort to resolve eligible order issues directly.
Your published refund terms may also be relevant when Shopify reviews a chargeback dispute.
CONSUMER RIGHTS
Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country, state, province, or region.
Consumer-protection laws may impose additional requirements, particularly for defective products and online purchases.
Where local law provides rights that are more favorable than this policy, the applicable law will take priority.
CONTACT US
For questions about returns, exchanges, or refunds, contact:
8TEE Studio
Email: support@8tee.net
Support hours: Monday–Saturday and 8:00AM-5:30PM
Time zone: GMT+7 / Vietnam Time