SHIPPING POLICY
Last updated: August 1, 2026
Thank you for shopping with 8TEE Studio. This Shipping Policy explains our order-processing times, shipping options, estimated delivery periods, tracking, customs charges, and how we handle delivery issues.
By placing an order through https://8tee.net/, you agree to the terms described below.
1. ORDER PROCESSING TIME
Orders are typically processed within 1-3 business days after payment has been successfully confirmed.
Business days are Monday through Saturday, excluding public holidays.
Processing time refers to the period required to:
- Verify the order
- Prepare the product
- Complete quality checks
- Package the shipment
- Transfer the parcel to the shipping carrier
Processing time is separate from shipping or transit time.
During product launches, limited drops, holidays, promotions, or periods of high order volume, processing may take longer than usual.
If an unexpected delay significantly affects your order, we will make reasonable efforts to contact you using the email address provided at checkout.
2. MADE-TO-ORDER OR PRE-ORDER PRODUCTS
Some 8TEE products may be produced on demand or offered as pre-order items.
For these products, the estimated processing or production period will be displayed on the relevant product page before purchase.
Orders containing both in-stock and pre-order items may be shipped together once all items are ready, unless otherwise stated.
Estimated production dates are not guaranteed delivery dates.
3. SHIPPING DESTINATIONS
We currently ship to the countries and regions available during checkout.
Available destinations may change due to:
- Carrier availability
- Customs restrictions
- Local regulations
- Service interruptions
- Fulfillment limitations
If your country or region is unavailable at checkout, we are currently unable to ship your order to that destination.
For international sales, Shopify requires the destination to be included in an active market and shipping zone before customers can complete checkout.
4. SHIPPING RATES
Shipping charges are calculated and displayed at checkout before payment is completed.
Rates may depend on:
- Delivery destination
- Package weight
- Order value
- Product type
- Shipping method
- Carrier rates
- Available promotions
Where applicable, free-shipping offers will be subject to the conditions shown on our website or during checkout.
We reserve the right to update shipping rates, shipping zones, and available delivery methods. Changes will not affect orders that have already been completed.
5. ESTIMATED DELIVERY TIMES
After order processing, estimated shipping times may be:
Domestic orders
Domestic orders: 3–7 business days
International orders
International orders: 7–21 business days
These estimates begin when the carrier accepts the parcel, not when the order is placed.
Delivery estimates are not guarantees. Actual delivery times may be affected by:
- Customs clearance
- Local postal services
- Weather
- Public holidays
- Carrier delays
- Incorrect or incomplete addresses
- High-volume sales periods
- Transportation disruptions
- Events outside our reasonable control
Shopify supports separate processing and transit-time settings so customers can receive more accurate delivery estimates.
6. ORDER TRACKING
When tracking is available, you will receive a shipping-confirmation email containing your tracking number or tracking link after the order has been dispatched.
Tracking information may take 24–72 hours to update after the parcel is handed to the carrier.
Some economy or international shipping services may provide limited tracking updates.
If your tracking information has not updated for an extended period, contact us at:
Please include your order number.
7. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number
Contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
8TEE Studio is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information supplied by the customer.
8. ADDRESS CHANGES AFTER ORDER PLACEMENT
To request an address correction, contact:
Include:
- Your order number
- Full name
- Incorrect address
- Correct address
If the parcel has already been shipped, we may be unable to redirect it.
Additional carrier or reshipping fees may apply if an order must be sent again because the original address was incorrect.
9. CUSTOMS, DUTIES, AND IMPORT TAXES
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Choose the version below that matches your Shopify checkout configuration.
Option A — duties are not collected at checkout
Unless expressly stated during checkout, customs duties, import taxes, and related fees are not included in the product price or shipping charge.
The customer is responsible for paying any charges imposed by customs authorities or delivery providers.
We cannot predict or control the amount of these charges.
Option B — duties are collected at checkout
Where shown during checkout, applicable duties and import taxes may be collected in advance.
Additional charges may still arise if customs authorities reassess the shipment or impose fees not included in the checkout calculation.
Shopify allows merchants to collect applicable duties and import taxes at checkout, but this feature must be correctly configured for the relevant markets and carriers.
10. CUSTOMS DELAYS
International packages may be inspected or held by customs authorities.
Customs processing is outside our control and may increase the estimated delivery time.
Customers are responsible for providing any information requested by customs or the carrier to complete clearance.
A delay caused by customs does not automatically qualify an order for cancellation or refund while the shipment remains in transit.
Mandatory consumer rights under applicable law remain unaffected.
11. REFUSED OR UNCLAIMED PACKAGES
If a shipment is returned to us because it was:
- Refused by the recipient
- Not collected
- Undeliverable
- Sent to an incorrect address
- Subject to unpaid customs charges
- Unsuccessful after repeated delivery attempts
we will contact you after the parcel is returned and reviewed.
Where permitted by law, any refund may be reduced by:
- Original shipping costs
- Return shipping costs
- Customs charges
- Carrier handling fees
- Reshipping costs
If you request reshipment, you may be required to pay the new shipping charge.
12. LOST PACKAGES
A parcel may be considered lost only after the carrier’s investigation or claim period has been completed.
If tracking has not updated beyond the estimated delivery period, contact us at:
Include:
- Order number
- Recipient name
- Shipping address
- Tracking number, if available
We may ask you to confirm that you have:
- Checked the shipping address
- Contacted the carrier
- Checked with household members
- Checked with neighbors
- Checked with reception or building management
- Checked safe delivery locations
Depending on the circumstances and carrier investigation, we may offer a replacement, refund, store credit, or another appropriate resolution.
Shopify supports shipping claims for eligible lost, late, or damaged shipments purchased through supported carriers, but carrier rules and claim deadlines vary.
13. PACKAGES MARKED AS DELIVERED
If tracking shows that the parcel was delivered but you cannot locate it:
- Verify the shipping address on your order confirmation.
- Check around the delivery location.
- Ask household members, neighbors, reception staff, or building management.
- Contact the shipping carrier.
- Contact us at support@8tee.net
We will provide reasonable assistance, but a refund or replacement is not automatically guaranteed solely because a package marked as delivered cannot be located.
Any resolution will depend on the carrier’s records, investigation results, applicable law, and the circumstances of the order.
14. DAMAGED PACKAGES
If your order arrives damaged, contact us within 7 days of delivery.
Please provide:
- Order number
- Photographs of the external packaging
- Photographs of the shipping label
- Photographs of the damaged product
- A description of the issue
Do not discard the packaging or damaged item until the claim has been reviewed.
After review, we may offer a replacement, refund, partial refund, or store credit, depending on the circumstances and available inventory.
15. MISSING OR INCORRECT ITEMS
If an item is missing or incorrect, contact us within 7 days of delivery.
Include:
- Order number
- Photographs of the items received
- Photograph of the shipping label
- Description of the missing or incorrect item
We will review the issue and provide an appropriate resolution.
16. SPLIT SHIPMENTS
Orders containing multiple products may occasionally arrive in separate packages.
This may happen when products:
- Are fulfilled from different locations
- Become available at different times
- Require different packaging
- Are shipped using different carriers
You may receive separate tracking numbers for each shipment.
Additional shipping charges will not be added after checkout unless you request a service change or reshipment.
17. DELIVERY DELAYS
We work to provide realistic delivery estimates, but shipping delays may occur.
8TEE Studio is not responsible for delays caused by circumstances outside our reasonable control, including:
- Customs inspections
- Carrier disruptions
- Severe weather
- Natural disasters
- Strikes
- Public emergencies
- Border restrictions
- Incorrect customer information
We will provide reasonable assistance when a delivery appears significantly delayed.
18. ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after the order has entered processing, production, or fulfillment.
Once a parcel has shipped, the order cannot normally be cancelled and must be handled under our Refund & Return Policy after delivery.
19. SHIPPING RESTRICTIONS
We may be unable to ship to:
- PO boxes
- Military addresses
- Freight-forwarding addresses
- Remote regions
- Locations restricted by carriers or law
Only include the restrictions that actually apply to your fulfillment provider.
Shipping limitations for international destinations can change due to carrier availability, border restrictions, and local regulations.
20. CONTACT US
For shipping or delivery questions, contact:
8TEE Studio
Website: https://8tee.net/
Email: support@8tee.net
Support hours: Monday-Saturday and 8:00AM-5:30PM
Time zone: GMT+7 / Vietnam Time
Business address: Xuan Duc, Phu Dong, Ha Noi
Please include your order number whenever contacting us about an existing order.